Refund Policy

Last Updated: October 23, 2026

At Habitania, we take pride in delivering exceptionally soft, durable, and meticulously inspected blankets and home textiles designed to bring lasting comfort and warmth to your living spaces. We want you to be completely satisfied with every item you purchase. If you are not entirely pleased with your selection, we provide a clear, fair, and structured return and refund process for all orders placed on Habitania.us.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your shipment is marked as delivered by the carrier to request an authorized return. Return requests submitted after this 30-day window cannot be accepted for returns, exchanges, or refunds.

Return Eligibility Requirements

To qualify for an approved return, your blanket or textile product must meet the following strict conditions:

The item must be in its original, unwashed, and unused condition.
All original product tags, ribbon bands, sewn-in care labels, protective vinyl wraps, and exterior factory packaging must be intact and included.
Blankets that have been laundered, machine-dried, dry-cleaned, altered, or used on bedding or living furniture are strictly non-returnable.
Items must be completely free of snagged yarns, pulled threads, pet hair, perfume scents, laundry detergent fragrances, smoke odors, and surface stains.
You must provide a valid proof of purchase or your original Habitania.us order number.

Non-Returnable Items

The following items cannot be returned or refunded:

Blankets or textile items that have been washed, dried, or used.
Items marked as "Final Sale," clearance items, or limited promotional releases.
Custom-monogrammed or personalized textile orders.
Weighted blankets or plush throws once unsealed and removed from their protective hygienic inner wrap (due to personal hygiene standards).
Gift cards.

How to Initiate a Return

Please follow these steps to begin a return:

Submit a Request: Contact our customer care team by email at support@habitania.us or call +1 919-480-7200. Please include your order number, clear photographs showing the unwashed blanket in its original packaging with tags attached, and the reason for your return.
Receive Authorization: Once verified, our team will issue an official Return Merchandise Authorization (RMA) number along with return packaging instructions and our designated return warehouse address.
Pack and Ship: Securely repack the item into its original protective packaging and an appropriate outer shipping box or durable poly mailer to prevent transit soil or water damage. Clearly write the RMA number on the exterior shipping label.

Please note: Items returned without prior written authorization and a valid RMA number will be rejected at our receiving warehouse and returned to sender.

Return Shipping Costs and Restocking Fees

Defective, Damaged, or Incorrect Items: If your order arrives with fabric flaws, manufacturing defects, missing pieces, or the wrong item was dispatched, Habitania covers all return shipping expenses and provides an expedited replacement or full refund at zero additional cost to you.
Customer Remorse Returns: If you change your mind, selected the wrong color, weave, or blanket dimensions, the customer is responsible for the actual return parcel postage.
Restocking Fee: Due to the specialized sanitization, fabric inspection, folding, and repackaging required for home textile goods, customer remorse returns are subject to a 15% restocking fee, which will be deducted from your total refund amount.

Damaged, Defective, or Incorrect Shipments Upon Arrival

Every blanket is inspected before leaving our facility, but transit handling or manufacturing oversights can occasionally happen:

If your package arrives visibly damaged, wet, or torn, please take clear photos before unpacking.
If you discover loose stitching, broken edge hems, fabric discoloration, or tears upon unboxing, contact our support team within 48 hours of delivery at support@habitania.us.
Attach clear photographs of the shipping label, exterior packaging, and the affected fabric area or manufacturing flaw.
Our support team will review your submission within 1 to 2 business days and coordinate a replacement or full refund promptly.

Refund Process and Timelines

Once your returned package arrives at our inspection facility, our quality assurance team will inspect the item within 3 to 5 business days to confirm it is unwashed, unused, and complete with all tags:

Approval Notification: You will receive an automated email confirming whether your return has been approved or rejected.
Refund Issuance: Once approved, your refund (minus applicable return postage and the 15% restocking fee for remorse returns) will be credited automatically to your original payment method.
Posting Time: It typically takes 3 to 7 business days for your banking institution or credit card provider to process and post the refund to your statement.

Exchanges

Because our textile patterns and seasonal fabric editions rotate frequently, we do not process direct exchanges. The fastest way to receive an alternate size, color, or fabric weight is to initiate an authorized return for your original unwashed item. Once approved, you can place a new order on Habitania.us for your preferred piece.

Contact Information

For any questions regarding returns, blanket care guidelines, material specifications, or refund inquiries, please contact our support team:

Brand Name: Habitania
Website: Habitania.us
Business Address: 1120 Curtiss Dr, Garner, NC 27529-2864, United States
Customer Support Phone: +1 919-480-7200
Customer Support Email: support@habitania.us
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time / ET)